OMW Text Messages
Let Customer Know That You're Headed There
Using the Servgrow App (iOS and Android), with a simple click you can send a custom OMW text to your customer letting them know that you're headed there. Never surprise or catch anyone off guard again.
How OMW Text Messages Benefit Your Business
The worst part of a service appointment, for the customer, is the waiting. They do not know if you are ten minutes away or two hours late, so they ring the office to find out, and now your day has a phone call in it that did not need to exist. One tap in the Servgrow app tells them you are on the way, in your wording, with their details filled in. Customers stop wondering, the office stops fielding where-are-they calls, and you look organized before you even arrive.
Your Branding
Custom OMW Messages
The message sounds like your company, every time.
Your wording: Customize each OMW text to fit your company message and branding.
Personalized automatically: Placeholders fill in the customer's own information.
Consistent across the crew: Every tech sends the same professional message.
One Tap
One Click OMW Message
One click from the app and the customer knows you are coming.
Send it in a second: A single click from the Servgrow app, on iOS or Android.
No surprises: Customers are never caught off guard by an arrival.
Fewer calls to the office: They stop ringing to ask where you are.
Arrival time from real drive time: The text carries an arrival estimate based on the real drive to their door, so customers know when to expect you.
Email Or Text
Email & Text OMW Messages
Send it however that customer prefers to hear from you.
Text message: The fastest way to reach someone in the middle of their day.
Email: For the customers who would rather have it in writing.
Your call: Choose which one goes out with each message.
Wrap Up: Why Use Servgrow's OMW Text Messages
On My Way texts cost nothing and change how the whole appointment feels. One tap, and the customer stops watching the window while the office stops answering the same question. It is the smallest feature on this list and one of the most noticed by customers.
