Ctrl K
Communication & Marketing
Keep customers informed automatically, take bookings around the clock, and bring past customers back with texts and campaigns.
17 articles
- 1Custom Campaigns: Put Your Follow-Ups on Autopilot From Your First CustomerSet up automatic emails and texts once, and every customer hears from you at the right moment: a check-in after the job, a welcome, a heads-up before an invoice is due and a win-back when they go quiet. Every trigger explained, with examples.15 min read · 13 screenshots
- 2Online Booking: Take Work While You SleepLet customers book around the clock: they pick your services, see the price, and send the job details and preferred time you need, so new work lands with you instead of whoever answered first.8 min read · 15 screenshots
- 3On My Way Texts: Stop Customers Wondering When You'll Show UpOne tap tells the customer who is coming and when, so they stop calling the office and remember you as the company that showed up like it said it would.4 min read · 5 screenshots
- 4Setting Up Your Email and Text Notifications: Keep Every Customer in the Loop AutomaticallyWrite your booking confirmations, invoice and estimate messages once, by text and email, and Servgrow sends them at the right moment with every customer's details and payment link filled in.4 min read · 7 screenshots
- 5Booking Requests: Turn Every Online Request Into Booked WorkWin the customers who already chose you: see every request from your booking form, customer portal and phone calls in one list, link it to a customer and turn it into a job or estimate in one click.3 min read · 4 screenshots
- 6Appointment Reminders and Follow-ups: Fewer No-Shows, Faster PaymentStop losing trips to customers who forgot: send automatic email and text reminders before every visit, and let follow-ups chase unpaid invoices and unanswered estimates for you.2 min read · 3 screenshots
- 7Embedding Your Online Booking FormFollow these steps to embed your online booking on your website.1 min read · 1 screenshots
- 8Setting Up 2-Way Text MessagingSteps to setting up 2Way text messaging so you can easily communicate with your customers and manage conversations in a single place.19 min read · 5 screenshots
- 9Registering Your Business For a Custom Phone Number (2-way)Learn how to best register your business for your custom phone number for 2-way so that your messages reach your customers.15 min read
- 10Free Upgrade to 2way Text MessagingFree upgrade to 2way text messaging for existing customers!2 min read · 4 screenshots
- 112-Way Campaign Review Taking Too LongFind out what could be causing a delay in your review process.1 min read
- 12Call Center: Ring Your Whole Team and Never Miss Another JobTurn your business number into a call center: every call rings the phones you choose, missed callers get a voicemail or a text back, and every call is logged and recorded in one place.6 min read · 10 screenshots
- 13AI Receptionist: Answer Every Call Your Team Can't Get ToLet an AI receptionist answer the calls your team misses, in your company's name. It learns your business from your website, takes the caller's details and turns the call into a request with a summary and transcript.7 min read · 10 screenshots
- 14Custom Text (SMS) CampaignsAutomatic texts customers actually read: check-ins, review requests and win-backs. Now built on the new campaign board.1 min read
- 15Custom Email CampaignsAutomatic emails that bring customers back: review requests, rebooking reminders, welcomes and win-backs. Now built on the new campaign board.1 min read
- 16Set up a Text BroadcastSend one message to many customers on the date and time you choose: offers, holiday hours, price changes.1 min read
- 17Postcard AutomationSend postcards to your customers automatically after a job is completed or when it's scheduled.7 min read · 23 screenshots
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