AI Receptionist
A front desk that answers every call, day or night
Customers call when they need you, not when you are free. The Servgrow AI Receptionist picks up when your team can't, greets callers in your company's name, answers their questions from what it learned about your business and turns the call into a request your team can book. Emergencies go straight to a real person.
How an AI Receptionist Benefits Your Business
Every call you miss is a customer deciding whether to wait for you or call someone else. A full-time receptionist costs a salary, and an answering service reads from a script that knows nothing about your work. The AI Receptionist is different. It learns your services, service area, hours and policies from your own website, talks with callers in the voice and tone you choose, takes down exactly what they need and creates a request in Servgrow with a summary and the full transcript, so your team picks up right where the call left off. You decide when it answers, what it says and when it hands the call to a person.
Knowledge
It Learns Your Business From Your Website
Point it at your website and it learns the basics. You fill in the rest.
Reads your website: It picks up what you do, where you work, how to reach you, when you are open, your policies and what sets you apart.
You stay in control: Fix anything it got wrong and add anything it missed. Nothing reaches a caller until you save.
Anything else it should know: Add notes in plain English, like how to handle move out cleans or which questions to send to the office.
Test & Teach
Practice With It Before It Answers a Real Customer
Try it as a customer, by text or with a practice call, before anyone else hears it.
Practice chats and calls: Ask it anything a customer would, or call it from your browser and hear exactly how it sounds.
Real situations: Try questions like "Do you service my area?" or "I smell gas", as a new caller or a known customer, during business hours or after.
Teach it in one click: When it isn't sure of an answer, it tells you, and you add the right one to what it knows.
Nothing is sent: Practice runs never text anyone or create a request.
Your Rules
You Decide When It Picks Up
Run it as a backup, an after-hours line or your full-time front desk.
When nobody answers: Your phones ring first, and the receptionist only picks up the calls your team misses.
Outside business hours: Your team takes calls during the day, and the receptionist answers the moment you close.
Every call: It answers right away and your phones stay quiet, so the crew can work.
Changes to booked visits: Let it cancel or move a customer's upcoming visit itself, or have your team review first. It never books brand new jobs on its own: it creates a request your team confirms.
Requests
Every Call Becomes a Request Your Team Can Book
No scribbled notes and no lost callbacks.
A request in Servgrow: The caller's name, callback number, address, the service they need and when they would like you to come, ready to schedule.
A summary at a glance: Every call it answers comes with a short summary, so you know what happened in seconds.
The full transcript: Read every word of the conversation in the Inbox.
Follow-ups too: Callers who only had a question get a follow-up instead of a request, so nothing falls through.
Escalation
Emergencies Reach a Real Person
Some calls can't wait for a callback.
Your trigger words: Pick the phrases that matter in your trade, like "no heat", "flooding" or "speak to a manager".
Transfer, text or both: It can transfer the live call to your escalation number, text that number who called and what they said, or do both.
After-hours rules: Tell it what counts as an emergency when you are closed and how you handle next day callbacks.
Voice & Greeting
It Sounds Like Your Business
Callers hear a greeting you wrote, in a voice and tone you picked.
Your greeting: Write what callers hear first, with a separate greeting for after hours.
Pick a voice and a tone: Play a sample of each voice, then choose professional, casual or brief.
Your name, said right: Spell out how to say your company name if it ever trips over it.
Honest with callers: Every greeting says it is an automated assistant and that the call is transcribed.
Results
See Everything It Handled
Know exactly what the receptionist did for you this month.
Time handled: The talk time your team didn't spend on the phone.
Requests and follow-ups created: Every new job and every question it captured.
Visits moved and calls escalated: Every change it made and every call it handed to a person.
Calls per day: Your team's calls and the receptionist's side by side, plus the ones nobody got to.
Wrap Up: Why Use the Servgrow AI Receptionist
Every missed call is a job someone else gets to quote. The AI Receptionist answers the calls your team can't, in your company's name, with answers it learned from your own website. It turns every call into a request with a summary and transcript, handles changes to booked visits the way you choose and gets a real person on the line when it matters. It works hand in hand with Call Center, so every call to your business number is covered.
