Call Center
Every ring could be your next job. Answer all of them.
When you are up a ladder or under a sink, the phone keeps ringing, and the customer who reaches voicemail calls the next company on the list. Servgrow Call Center rings your whole crew the moment a customer calls, texts back anyone you miss, and logs and records every call, so no job slips through the cracks.
How Call Center Benefits Your Business
Service businesses live and die by the phone, and the busiest part of your day, when the crew is out on jobs, is exactly when nobody can answer it. Call Center fixes that without hiring a receptionist. Your business number rings every phone you choose, the caller's name is announced before anyone picks up, missed callers get a voicemail or an instant text back, and every call lands in one log with recordings you can replay. Add the AI Receptionist and even the calls nobody can take turn into requests your team can book.
Ring Your Team
Every Call Rings the Right Phones
Your business number rings the people who can actually answer it.
Up to five phones: Add the office line, your cell and your crew leads, each with a name.
All at once or one at a time: Ring everyone together, or go down the list in order until someone picks up.
You set the ring time: Choose how long phones ring before the caller gets your no-answer option.
Know who is calling: Whoever picks up hears the caller's name and presses a key to take the call, so a personal voicemail never grabs a business call.
Missed Calls
No Call Hits a Dead End
When nobody can pick up, the caller still gets an answer.
Take a voicemail: Callers leave a message, and the voicemail plays right in your Inbox.
Text back in seconds: Anyone you miss gets a text from your business number, in your words, so the conversation keeps going.
Or keep it short: Prefer no voicemail? Play a quick message asking them to try again later.
Or let the AI Receptionist answer: Turn it on and missed calls reach a friendly voice that takes their details instead of a beep.
Call Activity
See Every Call at a Glance
Know how many calls you get, how many you answer and when you miss them.
The numbers that matter: Total calls, answered, missed, missed rate, voicemails and average talk time for the last 7, 30 or 90 days.
Calls per day: Calls your team answered, calls the receptionist took and calls nobody got to, day by day.
Your busiest hours: See when calls come in and when they get missed most, so you can cover the phones when it counts.
Call Log
Every Call Logged and Recorded
Never wonder who called, what was said or who called back.
One log for every call: Answered, missed, voicemail, receptionist and escalated calls, filtered in a click.
Recordings on demand: Turn on call recording and replay any conversation. Callers hear a short recording notice first.
Matched to your customers: Calls from customers you know are matched to them, and recordings play in their Inbox conversation.
Receptionist calls summed up: Calls the AI Receptionist takes come with a summary and a link to the request it created.
Your Number
Keep the Number Customers Already Know
Start with a new local number, or keep the one on your truck.
Pick a dedicated number: Choose your business number right in Servgrow, and it is yours even before your 2-Way Text registration is approved.
Already have a number?: Forward the calls you don't answer to Call Center. Step by step instructions for your phone carrier and for Google Voice are built in.
One number for calls and texts: The same number handles 2-Way Text Messaging, so customers can call or text the number they already have.
AI Receptionist
Add an AI Receptionist for the Calls Nobody Can Take
When your team is busy, after hours or on the weekend, the AI Receptionist answers in your company's name, takes the caller's details and turns the call into a request with a summary and transcript. You see the whole path of every call, from the first ring to the request.
Wrap Up: Why Use Servgrow Call Center
The phone is still how most customers decide who gets the job. Call Center makes sure yours gets answered: every call rings the right phones, the caller's name is announced, missed callers get a voicemail or a text back, and every call is logged and recorded in one place. Pair it with the AI Receptionist and the calls nobody can take still become booked work.
